Request a repair
Tell us what is wrong and where the machine is.
Prepare your enquiry here, then send it from your email app. You can also copy the message to send yourself.
- Step 1: What is wrong?
- Step 2: Which machine, and where?
- Step 3: Review your request
Reach us directly
Email or call us directly and include your machine, quantities and requirements.
Your request(1 answer)
- Problem
- Paper jam
- Machine
- Not answered yet
Step 1 of 3
What is wrong?
Tell us where the paper stopped; our engineer will guide you. Do not force the sheet.
If you smell burning, switch the machine off and call us.
Optional. For example SC542 or J-001.
A sentence is enough.
Step 2 of 3 · optional
Which machine, and where?
The area or neighbourhood of the office.
A building or junction near the office.
Attach a photo of where the paper stopped to your email.
Step 3 of 3
Review your request
What is wrong?
Edit- Problem
- Paper jam
We review the fault and location, then agree the next step and any visit arrangements with you.
We add these to your message.
Open the draft in your email app, then review the message and press send to reach us.