Copier repairs and maintenance in Lagos
Jams, error codes, streaks or a machine that will not start: record the fault and location so we can agree the next step with you.
Noise or a burning smell? Switch it off at the wall and call us now. Call the workshop.
Repairs and maintenance
What we can help with
- Jams, error codes, streaks and machines that will not start
- Maintenance for the machines we supply
- Workshop hours: Mon to Sat, 9:00 to 18:00
In practice
A sheet stuck at the tray pickup and a sheet stuck at the exit describe different faults. Recording where the sheet stopped helps explain the problem without opening unfamiliar parts.
In three steps
How it works
Tell us the model and the fault
Pick the model and where the paper stopped, or describe what you see on the screen.
Send your repair enquiry
Review the email draft and send it yourself. Include a photo of the fault if it is safe to take one.
We agree the repair
You say how urgent it is and we agree the next step with you.
Find the jam
Where did the paper stop?
See how a sheet travels through the machine, then pick the place it stopped.
Most jams happen in one of three places: the tray pickup, inside the front door, or the exit.
Tray. Sheets wait in the tray.
Pick the place
Where did the paper stop?
Tell us where the paper stopped; our engineer will guide you. Do not force the sheet. If you smell burning, switch the machine off and call us.
We carry it into your repair request, so you only type it once.
What happens when you call
Log the fault and machine model
Share the Ricoh model, what is happening on the paper path or screen, any error code such as SC542, and where the machine sits.
Workshop review from Ilupeju
An engineer checks the symptom and model history to determine whether a safe phone check can clear it or which parts to pack for a site visit.
Confirm scope and visit arrangement
We confirm the call-out scope, whether the machine is covered by a maintenance agreement, and the visit window with your office contact.
On-site repair, test prints and service sheet
Our engineer cleans, repairs or replaces the worn assembly, runs test pages across trays and duplex, and leaves a service record.
Before you ask
Questions buyers ask
What should I have ready before I call?
Note the model, the location, what changed, any code on the screen, and what work is blocked.
The machine smells of burning or makes a noise. What do I do?
Switch it off at the wall and call us now.
The paper is jammed. Should I pull it out?
Do not force the sheet. Tell us where the paper stopped and our engineer will guide you. If you smell burning, switch the machine off and call us.
Can I send a photo of the error screen?
Yes. Attach a photo of the error screen to your email and include your machine model.
When do you answer?
Calls and emails are answered Mon to Sat, 9:00 to 18:00.