Geodetic ISL
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GuidesGuide 04

Before you book a repair: five things to write down

You do not need to diagnose the fault. Note what you can see and we take it from there.

Write these down

Take a minute with the machine in front of you.

Bring these details

Before you call

  1. ModelOn the front or the panel
  2. LocationFloor, office or site
  3. What changedWhat stopped, and when it started
  4. Code on the screenLetters and numbers, or a photo
  5. Work blockedWhat cannot be done today

If you smell burning or see smoke

Switch the machine off at the wall and call us now. Do not wait to write anything down.

Call the workshop

If paper is stuck

Tell us where the paper stopped; our engineer will guide you. Do not force the sheet. If you smell burning, switch the machine off and call us.

Photos help

A photo of the error screen, attached to your email, shows the code at a glance. Add your model to the message.

Guide 04 · questions

Questions buyers ask

Short answers, taken from this guide.

Do I need to know what is wrong before I book a repair?

No. You do not need to diagnose the fault. Note the model, the location, what changed, any code on the screen and what work is blocked, and we take it from there.

Book a repair
What should I do when paper is stuck?

Do not force the sheet. Tell us where the paper stopped and our engineer will guide you.

Find where the paper stopped
Is it safe to keep using the machine if I smell burning or see smoke?

No. Switch the machine off at the wall and call us now. Do not wait to write anything down.

Call the workshop
Can I send a photo of the error screen?

Yes. A photo of the error screen, attached to your email, shows the code at a glance. Add your model to the message.

Guide 04 · next step

Book the repair

Tell us the model, what is wrong and where the machine is. The form takes about a minute.

Book a repairEmail us